Building on Accor’s existing use of Delphi, this expansion will extend the platform’s advanced customer relationship management (CRM) and real-time event coordination capabilities across Accor’s premium and luxury brands, including Pullman, Mövenpick, and Swissôtel.
With over 30 years of experience in luxury hospitality, Lippuner is recognized for his leadership in hotel operations, brand positioning, and guest experience strategy.
Management expects the strengthened leadership structure to accelerate revenue, improve guest satisfaction, and sustain the hotel’s competitive recognition across Dubai’s dynamic hospitality landscape.
The collaboration between Valor, ICD, and Accor combines global expertise with local market insights, setting new benchmarks in Dubai’s hospitality industry.
The initiative allows frequent travelers to accumulate points on IndiGo flights and redeem them at Accor hotels, and vice versa, thereby creating a more rewarding and flexible travel experience.