Rotana rolls out next-generation Connected Safety Net Platform to digitize hotel operations across its portfolio

MIDDLE EAST – Rotana, one of the region’s leading hotel management companies, has introduced a next-generation operational platform powered by Connected Safety Net (CSN) across all its properties.

This marks a significant milestone in Rotana’s journey toward fully digitized, data-driven hotel operations, enhancing the efficiency and consistency of core processes from food safety to maintenance and team audits.

The platform replaces traditional manual and paper-based systems with a unified digital ecosystem accessible via mobile and desktop devices.

It empowers Rotana’s teams to manage key functions such as reception standards, food safety compliance, maintenance tasks, and operational audits in real time.

By automating workflows and consolidating data, the system streamlines day-to-day operations and reduces administrative complexity for staff.

As the hospitality sector in the region faces increasing pressure to scale efficiently while maintaining brand standards and delivering seamless guest experiences, the adoption of CSN supports Rotana’s operational agility and growth ambitions.

The platform’s no-code design allows for rapid adjustments to evolving business needs and helps enforce compliance with regulatory and brand requirements uniformly across all locations.

Eddy Tannous, Chief Operating Officer at Rotana, described the transformation as “making every part of our operations smarter, faster, and more connected.”

He emphasized that the platform equips teams with tools to confidently uphold Rotana’s high service standards consistently throughout its expanding portfolio.

The digital solution supports sustainability goals by reducing paper consumption through full digitization of food safety and health & safety records, a key focus highlighted by Carole Gemayel, Rotana’s Corporate Director of Environment, Health and Safety.

She noted that the system grants teams real-time visibility and autonomy, improving accountability and directly elevating guest trust and satisfaction.

Currently implemented across more than 114 properties in the Middle East, Africa, Eastern Europe, and Türkiye, CSN exemplifies Rotana’s commitment to embedding smarter, data-driven systems that underpin scalable growth and exceptional guest experiences.

This strategic investment in technology strengthens Rotana’s position as a hospitality leader by powering responsive, high-quality operations aligned with its brand promise of ‘Treasured Time.’

By streamlining operations and reducing manual processes, Rotana’s staff can better focus on delivering exceptional, personalized guest experiences that meet evolving customer expectations in a competitive market.

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