The Hotels Network’s AI receptionist KITT launches on Oracle Cloud Marketplace

GLOBAL – The Hotels Network (THN), a pioneer in direct growth solutions for the hospitality sector, has announced that its groundbreaking AI-powered receptionist, KITT, is now available on the Oracle Cloud Marketplace.

This move marks a significant leap for the industry, as KITT becomes one of the first AI voice agents to achieve full integration with the Oracle OPERA Cloud hospitality platform, a milestone that redefines how hotels approach guest service, automation, and operational efficiency.

KITT’s integration is powered by the Oracle Hospitality Integration Platform (OHIP), a next-generation cloud-native solution that enables seamless connectivity between hotel systems and external applications.

Through OHIP, KITT can access real-time data from the property management system (PMS), allowing for instant booking support, automated voice reservations, payment processing, and dynamic synchronization with live hotel operations, all without human intervention.

This means guests can check availability, explore offers, and complete their reservations over the phone, with every step updated in real time across the hotel’s systems.

What sets KITT apart is its ability to handle guest queries and bookings in over 40 languages, providing round-the-clock, multilingual support via voice or text, whether over the phone or online.

The AI agent is highly customizable, allowing hotels to tailor responses to reflect their unique brand voice, share specific property information, and promote exclusive offers.

This not only enhances the guest experience but also drives direct bookings, increases ancillary revenue, and reduces staff workload.

KITT’s deployment on Oracle Cloud Infrastructure (OCI) brings additional advantages, including robust security, low-latency performance, and the ability to scale services globally.

Hotels can now leverage Oracle’s distributed cloud to meet diverse operational needs, from data privacy to rapid service delivery, while benefiting from consistent global pricing and service-level agreements.

The launch of KITT on Oracle Cloud Marketplace is more than a technical integration, it signals a shift toward fully automated, AI-driven guest service in hospitality.

By automating routine inquiries, reservations, and payments, KITT frees up hotel staff to focus on delivering personalized, high-value interactions.

For hoteliers, this translates to improved operational efficiency, reduced manual errors, and a more cohesive direct booking experience.

As hotels worldwide seek to differentiate themselves in a competitive market, KITT’s real-time, AI-powered voice automation offers a unique blend of innovation, scalability, and guest-centric service, setting a new standard for what’s possible in hospitality technology.

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