UAE delivery platforms warn customers of delays as regional tensions trigger safety protocols

UAE – Food delivery apps across the UAE, including Careem, Talabat, and Deliveroo, have begun alerting customers to expect longer wait times as regional instability tied to the conflict in Iran disrupts normal operations.

The notifications appeared after authorities confirmed that recent “regional security developments” had triggered nationwide emergency protocols, leading to precautionary disruptions across transport systems, airspace operations, and workforce mobility.

Safety First: Platforms Prioritize Rider Protection

The companies have framed these operational adjustments as temporary measures designed to protect the thousands of riders navigating uncertain conditions daily.

Careem informed users that service remains available but may experience “slight delays,” emphasizing that teams are working around the clock to navigate challenges while keeping their Captains safe.

Talabat displayed notifications stating deliveries could take longer, underscoring that rider safety remains the top priority.

Deliveroo issued warnings about temporary delays tied to safety steps implemented in response to the security backdrop.

In a statement to media outlets, the company said: “We are closely monitoring developments throughout the day and remain guided by official government advice in each country where we operate.”

“Based on ongoing assessments, operations may be temporarily paused or resumed as necessary to ensure the safety of riders, employees, customers and partners,” the company added.

App Usage Surges as Residents Stay Indoors

The escalation has paradoxically driven a surge in app usage, as residents choose to stay indoors and rely more heavily on delivery services for food and basic supplies.

This increased demand, combined with operational constraints, has created a perfect storm of longer wait times even as platforms work to maintain essential services.

A Call for Kindness Amid Uncertainty

Careem has asked customers to show kindness toward riders who continue working despite uncertain conditions.

The company expressed hope for a swift return to stability while emphasizing that operations will continue to adapt to protect frontline workers.

As delivery times remain subject to ongoing security assessments and official guidance, platforms are continuing to issue delay alerts, advising patience as they navigate one of the most challenging operational periods in recent memory.

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