Swiggy, Zomato increase platform fees ahead of India’s 2025 festive season

INDIA – India’s leading online food delivery services, Swiggy and Zomato, have increased their platform fees as the 2025 festive season approaches, aiming to offset rising operational costs during peak demand.

These fee hikes have resulted in noticeable changes in delivery costs for users.

According to IndiaTV, Zomato’s platform fee increased from INR 10 (US$0.12) to INR 12 (US$0.14), while Swiggy raised its fee from INR 12 (US$0.14) to INR 15 (US$0.18).

Although these increments are modest, users have started to see the impact reflected in their total food delivery bills.

The platform fee is a service charge added on top of delivery fees and menu prices.

It supports technology maintenance, customer service, and logistics essential for smooth and efficient order fulfillment.

During the festive season, when demand spikes sharply, these funds help maintain service quality across a growing customer base.

Swiggy and Zomato dominate the Indian food delivery market, servicing millions in urban and semi-urban areas.

Adjusting fees has become necessary to manage increased fuel costs, labor expenses, and investments in new features aimed at enhancing user experiences.

The festive season traditionally brings a surge in orders, pressuring drivers and delivery networks.

The fee increases enable platforms to invest in advanced tracking, contactless delivery options, and personalized offers, boosting convenience and safety.

Users feel the effect of such fee changes through slightly higher overall bills. This reflects a broader industry trend responding to inflation and evolving operational costs in India’s fast-growing food delivery sector.

Industry experts expect further fee adjustments around significant festivals when demand peaks and delivery logistics become more challenging.

Transparent communication about fees remains key to maintaining customer trust during these periods.

The balance between affordability and quality service is a continuing challenge for market leaders Swiggy and Zomato amid rapid market expansion.

By raising platform fees, the companies aim to sustain growth and service excellence while managing external cost pressures that affect profitability.

Understanding fee structures helps consumers anticipate price changes during festive periods when food delivery activity intensifies.

Swiggy and Zomato continue evolving their offerings and infrastructures with revenues generated from these fees, aiming to provide improved user experiences across India.

As the food delivery market matures, fee adjustments will be important to align costs with demand and maintain competitive service levels throughout peak seasons.

Sign up HERE to receive our email newsletters with the latest news and insights from Africa and around the world, and follow us on our WhatsApp channel for updates.