Acrelec, SoundHound AI partner to launch voice-enabled drive-thru systems globally

GLOBAL – Quick service restaurant (QSR) technology leader Acrelec has formed a strategic partnership with SoundHound AI, a pioneer in voice artificial intelligence, to introduce next-generation, voice-enabled drive-thru systems for global restaurant chains.

This collaboration will combine SoundHound’s sophisticated Dynamic Drive-Thru voice AI with Acrelec’s digital signage enclosures and content management system, creating seamless, AI-driven ordering experiences for both restaurants and their customers.

Through this integrated solution, customers will be able to place drive-thru orders by speaking naturally with an automated voice assistant, which processes orders in real time and sends them directly to the point-of-sale system.

The system’s advanced voice recognition capabilities help streamline operations, offering speed and convenience for guests while optimizing restaurant workflows.

The voice-enabled solution addresses rising customer expectations for fast, efficient, and contactless service, especially as global QSR brands face increasing labor shortages and operational pressures.

The automation frees up human staff to focus on hospitality and food preparation, while the digital systems ensure that each order is captured accurately, speeding up order fulfillment and reducing wait times.

Acrelec, a subsidiary of GLORY LTD, already supports over 25,000 drive-thru installations worldwide and powers customer experiences for major brands including McDonald’s and Dunkin’.

Across more than 80,000 deployments globally, Acrelec is recognized for innovative solutions in kiosks, self-checkout, and click-and-collect, furthering its mission to modernize restaurant operations through technology.

SoundHound AI brings proven expertise with voice technology in more than 10,000 restaurant locations, powering phone, kiosk, headset, and drive-thru applications.

The company’s proprietary voice data, backed by millions of hours and billions of annual queries—enables rapid, natural, and accurate customer interactions, improving order accuracy and satisfaction.

Leaders from both companies stress that AI-driven ecosystems are essential to the future of quick service dining.

By merging AI-powered ordering with robust content management and digital hardware, the partnership promises to revamp the drive-thru experience.

Restaurants adopting the system are expected to boost efficiency, enhance guest experiences, and remain competitive in a rapidly evolving industry.

This new partnership between Acrelec and SoundHound AI signals a major step forward in the digital transformation of QSR operations worldwide, paving the way for further innovations in AI-powered restaurant technology.

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